HUMAN RESOURCE KPIs MEASURING WHAT HR BRINGS TO THE TABLE
Description
One of the biggest challenges HR faces in the region is showing how they deliver what the business needs. Defining and measuring SMART performance objectives and KPIs that are output or delivery-focused are essential to ensure the success of what HR delivers. When implemented correctly and linked back to the business strategy, this will also help create a performance culture to drive business success. Defining and managing objectives and KPIs is often difficult for managers, and in particular HR, where measuring the impact of HR services and initiatives is challenging, as they are mostly related to people. Today with the advancements within HR\People Analytics, HR departments are increasingly expected to measure HR operational performance, project implementation and employment measures. This course will cover how to define output-focused HR objectives and KPIs and show how to link these back to corporate objectives. You will explore how to use KPIs to manage what HR delivers and ensure that it is in line with business needs. You will also learn how to create a performance culture using well established tools such as the Balanced Scorecard, Visual Management and Management by Objectives.
By the end of the course, participants will be able to: - Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
- List the KPIs that should be used in measuring Human Resources as a function.
- List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
- Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
- Design and calculate the employee satisfaction index and use it to measure employee morale.
- Explain employee turnover, its types and the various formulae used to calculate it.
Dates:
July 20-31, 2020
Sept 07-18, 2020
Dec 01-11, 2020 Time: from 9:00 am to 12:00pm
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